Help & Assistance

Troubleshooting: Android App

If you run into:

  • Excessive video buffering
  • The video does not run
  • Audio synchronization problems
  • No sound
  • You are requested to log in repeatedly on the website 
  • Videos disappear
  • Other strange app behavior

Try these basic trouble shooting tips as a first step and see if your Android experience improves:

1) Restart your Android device.
2) Confirm that you have the latest version of the Android Europa+ app installed.
3) Confirm that you have the latest Android operating system installed.
4) Delete and reinstall the Android app using your Android device.
5) Restart your WiFi modem.

Still need help?
If none of the above helps to solve the problem, contact our technical support team.