Help & Assistance

Troubleshooting: iOS App

If you run into:

  • Excessive video buffering
  • The video does not run
  • Audio synchronization problems
  • No sound
  • You are requested to log in repeatedly on the website 
  • Videos disappear
  • Other strange app behavior

Try these basic trouble shooting tips as a first step and see if your iOS experience improves:

1) Restart your iOS device.
2) Confirm that you have the latest version of the iOS Europa+ app installed.
3) Confirm that you have the latest iOS operating system installed.
4) Delete and reinstall the iOS app using your iOS device.
5) Restart your WiFi modem.

Still need help?
If none of the above helps to solve the problem, contact our technical support team.