Help & Assistance

What are Europa+ account profiles?

Europa+ account profiles allow different users within the same account to access personalized features of the service, such as: save the progress of the episodes or programs they are watching, create their own list of series and programs to watch later, set an access PIN and allow or block programming suitable for teens and minors.

You can have up to six different user profiles (a default main profile and five additional profiles, either for adults or children) within a single Europa+ account.

To manage profiles for each account, go to Account Settings on our website. You can access directly here.

Child Profiles

Children’s profiles filter the programming available on Europa+, showing only the series and programs classified as TV-G and TV-Y (Suitable for general audiences and Suitable for children from 2 to 6 years old, respectively). Search results and suggestions will also be filtered.

Europa+ ensures that only age-appropriate series and programs (with a maturity rating of TV-Y or lower) are visible on children’s profiles. Children’s profiles can be protected with an access PIN to protect their settings.

To adjust the maturity level associated with child profiles and manage profiles for each account, go to Account Settings on our website. You can access directly through

Maturity Ratings for Programs

When you set a maturity rating for a profile, that profile will only watch TV shows that fit that rating.

To set maturity levels for a profile, follow these steps:

  • From a web browser, go to the My Account page.
  • Click Manage Profiles under the Account Settings section.
  • Click the pencil icon next to the profile you want to edit or create a new profile.
  • Make sure YES is selected in the Kids Profile dropdown box.
  • Set the maturity rating level for the TV shows you want to allow on that profile in the Parental Controls field.
  • Select Send. TV shows that exceed the selected maturity level will be removed from the profile.

Program Rating Guide


Most parents will find this program suitable for all ages.


For all ages. It contains little to no violence, no strong language, and little to no dialogue on sexual themes.


This program contains material that parents with minor children may find inappropriate, such as profanity, some sexual content, and violent expressions.


This program contains material that many parents find unsuitable for children under the age of 14; could include light nudity, sexual content, abusive expressions, autopsy images and/or violence.


This program is specifically intended for adults and therefore would not be suitable for anyone under the age of 17.

If you need more assistance you can write to